Entering Canada

When you arrive at Edmonton International Airport, you must clear Canada Customs before entering Canada. The Canada Border Services Agency (CBSA) is responsible for providing integrated border services, including customs, immigration and luggage inspection.

When you depart your airplane, follow the signage to Canada Border Services or to your connecting flight if Edmonton is not your final destination.

For information on COVID-19 protocols for passengers returning to Canada please see a step-by-step guide here.

Primary inspection kiosks

Canadian residents and visitors to Canada use Primary Inspection Kiosks (PIK) to clear Customs. These kiosks safely and securely capture your travel information, reduce wait times and streamline services for travellers.

Read and follow the on-screen instructions:

  1. Scan your passport or travel document
  2. Take your photo with the kiosk camera
  3. Verify your fingerprints (only for select foreign nationals and permanent residents)
  4. Answer the customs declaration on the touchscreen
  5. Collect your receipt
  6. Take your receipt to a CBSA officer

Get ready for a smooth entry to Canada with ArriveCAN!

  • Get this free and secure traveller app for your mobile device. Available in English, French and Spanish.
  • Download the latest version of ArriveCAN or select “update” in your app store.
  • Note: At this time, travellers cannot use the Advance CBSA Declaration with NEXUS kiosks.

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Common questions

For the most updated information, including information about personal exemptions, duty and restricted items please visit the CBSA website.

An Electronic Travel Authorization (eTA) is an entry requirement for visa-exempt foreign nationals travelling to Canada by air. An eTA is electronically linked to a traveller’s passport. Travellers need an eTA before boarding their flight to Canada. Exceptions include US citizens and travellers with a valid visa.

The CBSA office is open 24 hours a day.

The CBSA office is located on the southern end of Arrivals Level 1 near door 10.