Customer feedback | Edmonton International Airport

passenger | Home

Flights
Flights
Find your flight times, learn what to expect at security screening and explore great tourism offerings in the region.
Flights
Arrivals & Departures
Destinations
- Non-stop destinations
Security
Tourism
- Visiting Edmonton & Beyond
- Sample Itineraries
Flights
Parking & transportation
Parking & transportation
Edmonton International Airport offers a variety of affordable and convenient parking options. Explore these options and find directions, bus schedules and car rental information here.
Parking & transportation
Parking
Buses & Shuttles
Car Services
- Car rentals
- Taxis, limos & rideshares
To & From the Airport
- Directions & street maps
- Drop-off & pick-up
Parking & transportation
Airport services
Airport services
Learn about the variety of programs and services at EIA, including our accessibility initiatives, baggage and lost and found.
Airport services
Special Assistance
Services
Amenities
Baggage
Airport services
Shop, dine, relax
Shop, dine, relax
Explore our 60 shops, services, and restaurants. Enjoy in-terminal therapy dogs, music, art, literature and more!
Shop, dine, relax
Shop, Dine, Relax
- Store directory
- Terminal map
Programs & Entertainment
Terminal Map
Not sure where to find your gate? Looking for a restaurant or a restroom? Use our Interactive Airport Map to easily find your way around EIA.
Launch the map
Shop, dine, relax
Rewards program
Rewards program
Join EIA rewards for great discounts on parking, shopping and dining, and be automatically entered to win flight prizes!
Rewards program
rewards
Frankfurt
Join EIA rewards by March 31, 2020 to be automatically entered to win a vacation for two to Frankfurt, Germany!
Join now!
Rewards program
Airport City
Airport City
Make the most of your layover with the developments in Airport City: Century Mile Racetrack and Casino, RedTail Landing Golf Course, Premium Outlet Collection EIA and more!
Airport City
Visit Airport City
Frankfurt
Join EIA rewards by March 31, 2020 to be automatically entered to win a vacation for two to Frankfurt, Germany!
Join now!
Airport City

corporate | Home

About EIA
About EIA
EIA is Canada’s fifth busiest airport and largest major airport by land size. It is managed by Edmonton Airports, a community-based, financially independent and non-profit corporation.
About EIA
Overview
Reports & Publications
About EIA
About Villeneuve
About Villeneuve
Villeneuve Airport (VA or ZVL), operated by Edmonton Airports, is in Sturgeon County, 9 km northwest of St. Albert.
About Villeneuve
Overview
- About Villeneuve Airport
- History
About Villeneuve
Corporate responsibility
Corporate responsibility
Edmonton Airports is committed to operating both EIA and VA in a financially, socially and environmentally sustainable way.
Corporate responsibility
Sustainability
Emergency Response
- Emergency response services
- Public access defibrillation
Corporate responsibility
Careers
Careers
Explore the current job opportunities with EIA and partner organizations in Airport City.
Careers
Current Opportunities
- Job opportunities
- Volunteer opportunities
Employees
Careers
Media
Media
News releases, passenger statistics and media resources can be accessed here.
Media
News
- News
Resources
Facts & Statistics
Media

business | Home

Cargo
Cargo
EIA Cargo handles the world’s largest cargo aircraft. Our full-service cargo operation increases in volume every year.
Cargo
Cargo Operations
Contacts
Cargo
Real estate & concessions
Real estate & concessions
Take your business to new heights. Align your business with the incredible amenities and services only available at EIA.
Real estate & concessions
Real Estate
Concessions
Real estate & concessions
Villeneuve Airport
Villeneuve Airport
Villeneuve Airport (ZVL) is a general aviation, recreational flying and training facility. ZVL is the largest and busiest general aviation airport in the Edmonton Metro Region.
Villeneuve Airport
Owners & Operators
- Directory
- Map
Leasing
- Leasing opportunities
- Airport Maintenance & Construction Villeneuve Airport
Villeneuve Airport
Technical information
Technical information
Rates and fees, guidelines, requirements and forms for doing business with the airport.
Technical information
Rates & Fees
- Aviation rates & fees
Technical Information
Procurement Information
- Procurement requirements
Technical information
Parking solutions
Parking management solutions
Get customized, unique parking and ground transportation advice from an airport. Learn how to manage, grow and market your assets to impact your non-aeronautical revenues and support your airport.
Parking management solutions
Parking Solutions
- About parking solutions
- Our services
Parking management solutions
AATC
Alberta Aerospace & Technology Centre
Alberta Aerospace and Technology Centre (AATC) is an aerospace training hub and centre for research and innovation.
Alberta Aerospace & Technology Centre
AATC
Alberta Aerospace & Technology Centre

Flights
Flights
Find your flight times, learn what to expect at security screening and explore great tourism offerings in the region.
Flights
Arrivals & Departures
Destinations
- Non-stop destinations
Security
Tourism
- Visiting Edmonton & Beyond
- Sample Itineraries
Flights
Parking & transportation
Parking & transportation
Edmonton International Airport offers a variety of affordable and convenient parking options. Explore these options and find directions, bus schedules and car rental information here.
Parking & transportation
Parking
Buses & Shuttles
Car Services
- Car rentals
- Taxis, limos & rideshares
To & From the Airport
- Directions & street maps
- Drop-off & pick-up
Parking & transportation
Airport services
Airport services
Learn about the variety of programs and services at EIA, including our accessibility initiatives, baggage and lost and found.
Airport services
Special Assistance
Services
Amenities
Baggage
Airport services
Shop, dine, relax
Shop, dine, relax
Explore our 60 shops, services, and restaurants. Enjoy in-terminal therapy dogs, music, art, literature and more!
Shop, dine, relax
Shop, Dine, Relax
- Store directory
- Terminal map
Programs & Entertainment
Terminal Map
Not sure where to find your gate? Looking for a restaurant or a restroom? Use our Interactive Airport Map to easily find your way around EIA.
Launch the map
Shop, dine, relax
Rewards program
Rewards program
Join EIA rewards for great discounts on parking, shopping and dining, and be automatically entered to win flight prizes!
Rewards program
rewards
Frankfurt
Join EIA rewards by March 31, 2020 to be automatically entered to win a vacation for two to Frankfurt, Germany!
Join now!
Rewards program
Airport City
Airport City
Make the most of your layover with the developments in Airport City: Century Mile Racetrack and Casino, RedTail Landing Golf Course, Premium Outlet Collection EIA and more!
Airport City
Visit Airport City
Frankfurt
Join EIA rewards by March 31, 2020 to be automatically entered to win a vacation for two to Frankfurt, Germany!
Join now!
Airport City

Your feedback is important to us

To ensure your feedback is sent to the correct business area, please email the contacts below:

Parking and Ground transportation: airportparking@flyeia.com

Security Pre-board screening: Correspondence@catsa.gc.ca

Rewards Program: rewards@flyeia.com

Lost and Found or general inquiries: info@flyeia.com or call 780-890-8382

For passenger experience information please fill out the form below and submit it to our Customer Service team. Thank you for your feedback!

Customer Feedback

Name*
First Name Last Name
Street Address Address Line 2 City State / Province / Region ZIP / Postal Code Country
What is your flight number?
Example: AC 124
Please tell us about your experience*
Where in the Airport did your experience occur?*
Would you like an EIA representative to follow up with you regarding your experience?*
- Yes
- No
Email*
Personal information submitted will only be used to contact you in relation to the above comment. This information will only be retained for the period of time it takes to respond to you. By submitting this comment you indicate your agreement with our Privacy Policy and Terms and Conditions.
Name
This field is for validation purposes and should be left unchanged.

Copyright © 2020 Edmonton Airports