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Access for all

Everyone can enjoy a barrier-free and accessible travel experience at EIA.

Our airport is equipped with many features to allow you to travel easily and independently throughout our terminal.

Airport shuttles

Accessible transportation to and from the airport can be pre-arranged with skyshuttle.

Pick up and drop-off

Passengers arriving by car can access special parking during pick up and drop-off.

  • Pick-up: there is one accessible pick-up zone on the Arrivals level between Doors 2 and 3
  • Drop-off: there are two 30-minute courtesy zones on the Departures level near Doors 26 and 30

For short visits, access to curbside parking is available by driving into the taxi queue and notifying the attendant of your request.

For more information, contact Ground Transportation

Easy Parkade offers accessible parking stalls, spacious elevators and ramps to the terminals.

The Value Park attendant can direct you to accessible parking stalls. A courtesy shuttle bus to and from the terminal is equipped with a wheelchair lift.

These services are available to all passengers:

  • Washrooms are equipped with grab bars and Life Call
  • Braille signs for elevators and washrooms
  • Airport staff are trained in assisting persons in need
  • Oversized revolving doors
  • TTY and volume control pay telephones and accommodation booking telephones
  • Accessible check-in and information counters
  • Eye-level flight information screens
  • Video paging on flight information screens

Plan ahead and advise your airline in advance of any special assistance you may need at the airport or if you plan to travel with a mobility aid, such as a stroller, wheelchair or walker.

We recommend you arrive with plenty of time prior to your flight departure. Your airline will advise you of the check-in time or minimum connection time requirements if you are connecting.

Please contact your airline to confirm their regulations regarding mobility aids and how they will accommodate your needs. Depending on the airline, you may check in your mobility aid with checked baggage, or you may take it directly to the aircraft.

Find more information on Pre-Board Screening Procedures for passengers with special needs, and those travelling with mobility aids and medical equipment.

Pet relief areas

EIA has three pet relief areas on the Arrivals level:

  • outside Door 1 by the pathway
  • across from Door 3 by the parkade
  • next to Door 10 by the mailboxes

All areas offer pet waste dispensers and garbage cans.

You can find directions to the nearest pet relief areas by using our interactive airport map.

Passengers who need special assistance may be able to have an aide, family member or other escort help them through the pre-board screening checkpoint and to their boarding gate.

Please contact your airline directly for more information about escort passes for parents of unaccompanied minors or those who need extra assistance.

Escort passes are issued by your airline upon check-in at the airport. If using online or mobile check-in, please proceed to your airline customer service counter at EIA to request an escort pass.

Escorts will need picture identification and will also be processed through pre-board screening.