The Curbside Assistance Program at Edmonton International Airport offers accessible assistance from the departures curb to the airline check-in counter, as well as from arrivals level to your transportation. This service is for airline passenger with mobility needs who do not have other assistance, a wheelchair and baggage assistance will be provided if requested upon arrival.
The Curbside Assistance Program is an on-demand service available daily, between the hours of 05:00 am – midnight.
For Passengers Departing from Edmonton International Airport:
Please park in an accessible stall on the departures level at doors 25 or 30. When you arrive, please call the Curbside Service Representative at the number listed on the Curbside Assistance signs. A curbside Service Representative will take your information and location and meet and assist you to your airline’s check-in counter. Once you arrive at the check-in counter, the Curbside Service Representative will locate an Airline Representative to help you complete the check-in process.
For Passengers Arriving at Edmonton International Airport:
Upon landing at Edmonton International Airport, an Airline Representative will assist you from the aircraft and to the baggage carousel. Once you have collected your personal belongings, the Airline Representative will then escort you to the Curbside Assistance Waiting Area and call a Curbside Service Representative on your behalf. The Curbside Service Representative will meet you at the waiting area and assist you to your transportation.