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This guide is intended to assist passengers who have either never flown before or not for many years.

To start, please refer to our terminal map to familiarize yourself with the airport.

If you have questions that are not addressed in this guide, please contact the Information Booth at 780-890-8382 or info@flyeia.com

Check In Passenger

  1. Before arriving at the airport, use your airlines website to check in online. Review your baggage allowance on the airlines website and ensure you have not packed any prohibited items. CATSA website. List of airlines.
  2. Don’t forget your government-issued ID.
  3. When you arrive at the airport, use the terminal map to locate your airline check in counter on Departures level of the terminal.
  4. Proceed to a kiosk, check-in counter or ask an airline agent to guide you so you can ‘check-in’.
  5. If you have check-in baggage, attach the tags you are given to your luggage handle so that they can be seen clearly and place your suitcase on the conveyor belt.
  6. Once checked in, proceed to Central Hall on Departures level to Central Security.
  7. Have your boarding pass ready to scan at the entrance to Central Security (called Egates). Someone will be there to help you if you are unsure how to do this.
  8. Proceed through Egates and follow the signs to the correct lane for your security screening.
  9. At the screening counter, place any hand baggage, metal objects, laptops and electronics in a tray so it can go through the X-ray machine.
  10. Once through screening, refer to your boarding pass to see the gate number. The gate is where you will board your aircraft. Also note the time of boarding, written on your boarding pass.
  11. Proceed to your gate and familiarize yourself with the area.
  12. Listen for boarding announcements and line up to board the plane when directed.
  13. Have your ID (i.e. passport) and boarding pass ready to show the airline agent at the gate.
  14. Follow the airline agent’s directions and proceed down the hall to the aircraft door.
  15. Have a wonderful flight!
  1. Before arriving at the airport, ensure your passport is valid. (the expiry date must be at least three months from the date of your travel). Use your airline’s website to check in online. Review your baggage allowance on the airline’s website and ensure you have not packed any prohibited items. CATSA website. USCBP website. List of airlines.
  2. When you arrive at the airport, use the terminal map to locate your check-in counter.
  3. Proceed to a kiosk, check-in counter or ask an airline agent to guide you to ‘check-in’ for your flight.
  4. If you have check-in baggage, attach the tags you are given to your luggage handle so that they can be seen clearly and place your suitcase on the conveyor belt.
  5. Once checked in, proceed to the US security area. This is further down the Departures level of the terminal. Have your boarding pass ready to show the agent at the entrance.
  6. At the screening counter, place any hand baggage, metal objects, laptops and electronics in a tray so it can go through the X-ray machine.
  7. Next you will proceed to US Customs, you will need to show your passport and answer the officer’s questions. They will also take your photo.
  8. Once through customs, refer to your boarding pass to see the gate number. The gate is where you will board your aircraft. Also note the time of boarding, written on your boarding pass.
  9. Proceed to your gate and familiarize yourself with the area.
  10. Listen for boarding announcements and line up to board the plane when directed.
  11. Have your ID and boarding pass ready to show the agent.
  12. Follow the airline agent’s directions and proceed to the aircraft door.
  13. Have a wonderful flight!
  1. Before arriving at the airport, ensure your passport is valid. (the expiry date must be at least three months from the date of your travel). Use your airline’s website to check in online. Review your baggage allowance on the airline’s website and ensure you have not packed any prohibited items. CATSA websiteList of airlines.
  2. When you arrive at the airport, use the terminal map to locate your check-in counter.
  3. Proceed to a kiosk, check in counter or ask an airline agent to guide you.
  4. If you have check-in baggage, attach the tags you are given to your luggage handle so that they can be seen clearly and place your suitcase on the conveyor belt.
  5. At the screening counter, place any hand baggage, metal objects, laptops and electronics in a tray so it can go through the X-ray machine.
  6. Once checked in, proceed to Central Hall on Departures level to Central Security.
  7. Have your boarding pass ready to scan at the entrance to Central Security (called Egates). Someone will be there to help you if you are unsure how to do this.
  8. Proceed through Egates and follow the signs to the correct lane for your security screening.
  9. Once through screening, refer to your boarding pass to see the gate number.
  10. Proceed to your gate and familiarize yourself with the area.
  11. Listen for boarding announcements and line up to board the plane when directed.
  12. Have your ID and boarding pass ready to show the agent.
  13. Follow the airline agent’s directions and proceed to the aircraft door.
  14. Have a wonderful flight!
  1. Welcome to Edmonton! Once you have left your aircraft and entered the terminal building, please follow the signs to your desired location. For example: the Arrivals Level, baggage claim or the nearest exit.
  2. Refer to the display screens to find what carousel your bags will be on.
  3. Pick up your bags and be sure to double check you have the right bag.
  4. Proceed to your parked car or walk to the passenger pick up curb.
  5. Welcome home!
  1. Welcome to Canada!
  2. Once you have exited the aircraft, follow the signage to Canada Customs.
  3. Have your passport ready.
  4. Proceed to the Canada Customs Primary Inspection Kiosks.
  5. Follow the directions on the screen and ask for assistance if needed.
  6. To speed up your arrival process into Canada, you can download the CBSA app and follow the steps for advanced declaration. This will streamline your arrivals through customs. If you do not download the app, don’t worry, you can still just go through the regular line up and follow the process on-site at the airport.
  7. Take your receipt from the machine and proceed to the customs officer podium.
  8. Show your receipt and passport to the officer.
  9. Once passed the officer, proceed to the baggage carousel.
  10. Collect your baggage and proceed to exit, keep your receipt and passport out. You will have to show this to the officer at the exit from Canada Customs.
  11. Proceed to the exit doors.
  12. Proceed to your parked car or walk to the passenger pick up curb.
  13. Welcome home!

Helpful hints

  • Before booking any travel, ensure you have the proper identification or passport required for travel depending on your age and destination and it is not expired or close to expiry.
  • If you are travelling with minors, ensure you have the proper ID for them as well. For International and US travel, consent forms may be needed if both parents are not travelling with the child/children.
  • Ensure the name you use to book your flight matches the government-issued ID you will be using to board your flight. (no nicknames or shortened names, i.e. ‘Robert’ on your ID but you book your flight as Bob).
  • If you require special assistance such as a wheelchair or have other needs, please contact the airline prior to travel to ensure they are aware. Please see the airport accessibility page for more information.
  • When planning your trip to the airport, plan to arrive at least two hours prior to departure. If you are bringing your vehicle, making a parking reservation will ensure you have a spot and save you money.
  • Make sure your luggage or carry on baggage meets the airlines rules. Each airline is different, so you should check if you also have any special cargo, such as pets, oxygen etc.
  • Before you leave, remember to check your destination country for entrance requirements (visa, permits or travel advisories).
  • Contact the information booth if you have any questions (info@flyeia.com or 780-890-8382). We are here to help!

Airport volunteer ambassador showing a passenger a magazine