Health, safety and security at YEG
Health and safety continue to be our number one priorities at Edmonton International Airport. We’ve enhanced our cleaning efforts and embraced new technologies to keep you safe.
We embrace state-of-the-art technology to keep you safe and enhance our cleaning efforts to keep you healthy.
What we’re doing
- Baggage carts in circulation are cleaned three times a day with a disinfectant, including frame, wheels, basket and handles. When the carts are collected, the handles are sanitized and returned to the signed sanitized cart collection areas for passengers’ use
- Shuttle buses are cleaned several times daily
- Airport seating is being disinfected three times per day
- Hold on tight when you ride the escalators at YEG without worrying how clean they might be. YEG has installed UV-C light-based sterilization cleaners on several main escalators in the central part of the terminal. As part of YEG Ready, our comprehensive cleaning and safety program, this new technology is installed inside the mechanics of the escalators and constantly washes the handrails with UV-C light as they pass by the machine. This light sterilizes the handrails and ensures they stay clean and safe for passengers and guests
- Incorporated touchless technology like e-boarding passes and QR code check-in kiosks. Travellers are now able to use their mobile devices in a variety of ways from using digital boarding passes when going through security to navigating their check-in kiosk in the same way they would if they were touching it, simply by scanning the QR code as directed on screen when checking at the airport. No account/sign-in or app is needed
Airport Health Accreditation Programme
Our COVID-19 response program, YEG Ready, has been accredited by Airports Council International under its rigorous Airport Health Accreditation Programme. The accreditation means we meet high standards for cleanliness and responding to COVID-19 and passenger safety concerns.
The ACI accreditation was created to help passengers, airlines and governments understand that individual airports have adopted best practices and are meeting industry-wide guidelines for safe reopening and operations. The program evaluates cleaning and disinfection standards, physical distancing (where feasible and practical), staff protection, physical layout, passenger communications and passenger facilities.
All passenger areas and processes are considered including terminal access, check-in areas, security screening, boarding gates, lounges, retail, food and beverages, gate equipment such as boarding bridges, escalators and elevators, border control areas and facilities (in collaboration with authorities), baggage claim area and arrivals exit.
More information is available here.
GBAC Star
Edmonton International Airport is part of a collaborative effort including Explore Edmonton, Roger Place and the Edmonton Destination Marketing Hotels (EDMH) to obtain city-wide GBAC STAR™ Facility Accreditation from the Global Biorisk Advisory Council™ (GBAC). This program focuses on infectious disease prevention, cleaning, disinfection, and outbreak response.
To obtain GBAC STAR Accreditation, facilities must demonstrate compliance with 20 specific elements including maintaining strict cleaning protocols, disinfection techniques, infectious disease prevention planning, staff training, and more.
Our partnership in this accreditation is one more way we’re supporting a strong return for our visitor economy and tourism.
Visit their website for more information.
Emergency Services and Security
Edmonton International Airport takes the security of passengers seriously.
DYK? We have an RCMP detachment based at the airport, along with our own security services and staff constantly monitoring. We also have our own fire hall with full response Emergency Services teams for medical and fire emergencies. Our emergency services teams also help with emergencies including vehicle collisions and more in Leduc County in our immediate area. More information is available here.
If you see suspicious behaviour or have a security concern at YEG please contact 780-890-8999.
Human Trafficking
Edmonton International Airport works closely with all police agencies and several community partners to combat and raise awareness of human trafficking in our region. To date, almost 2,000 workers in the airport community have been trained on human trafficking awareness and mitigation.
You may see signs or other posters in specific locations throughout the airport about this campaign.
More information is available here.
Public Access Defibrillation
In case of a medical emergency, YEG has several defibrillation machines publicly accessible. Information about how to use them, when and their locations is available here.