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Need directions or help?

For assistance from Edmonton International Airport Customer Service, please email: info@flyeia.com or if you have any questions that are not answered here, please join the conversation online through our social media channels: Facebook, Instagram, LinkedIn or Twitter.

Have questions about our COVID-19 policies and procedures. Visit our COVID-19 FAQ page.

Visit our information booth on the Arrivals level across from Door 7. Locate it here on our terminal map.

You can also use our white information phones located throughout the terminal building to speak with one of our customer service representatives.

Our bilingual customer service representatives are happy to answer any questions about the airport or the city. Our customer service representatives can also help you with EIA’s Lost and Found.

Info-booth

Hours of Operation

The Information Booth is open:

  • Monday – Friday: 10:00-18:00
  • Saturday, Sunday and Holidays: CLOSED

For any lost item inquiries during the hours we are closed, you are encouraged to use our online lost and found form.

 

Contact the information booth

Hours of operation

Day
Hours
Day

Monday–Friday

Hours

09:00–20:00

Day

Saturday

Hours

Closed

Day

Sundays & holidays

Hours

Closed