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Need directions or help?

If you need help from Edmonton International Airport Customer Service, please call 780 890 8382 or email: If you have questions not answered here, please join the conversation online through our social media channels: Facebook, Instagram, LinkedIn or Twitter.

Have questions about our COVID-19 policies and procedures? Visit our COVID-19 FAQ page.

Visit our information booth on the Arrivals level across from Door 7. Locate it here on our terminal map.

You can also use our white information phones throughout the terminal building to speak with one of our customer service representatives.

Our bilingual customer service representatives are happy to answer any questions about the airport or the city. Our customer service representatives can help you with YEG’s Lost and Found.


Hours of operation




8:00–24:00 (8:00am–12:00am).

Contact the information booth

For any lost item inquiries during the hours we are closed, you are encouraged to use our online lost and found form.