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Important message from our President & CEO, Tom Ruth

The safety and security of our passengers, employees and tenants are our top priorities. Please see this important message from our President & CEO, Tom Ruth.

See below for regular updated information:

Travel Restrictions

Canadians Stranded Outside of Canada

What EIA is doing

Security Update

Parking Update

Concessions Update

Public Transportation Updates

Important Links

Terminal Changes

Contacting your airline

Message to the Community

Frequently asked questions

Edmonton International Airport takes the current COVID-19 (coronavirus) very seriously and has been working closely with health authorities since the beginning of this situation.

This includes with Alberta Health Services (AHS) and Public Health Agency Canada (PHAC) to identify best practices and help inform passengers with the correct information. We recognize that in general any airport environment can be a higher risk than other areas in the community. There are approximately 25,000 people who travel through our airport daily.

Travel restrictions

March 30

As of Monday, March 30, any travellers showing signs of COVID-19 will be denied boarding on all domestic flights and inter-city passenger trains.

For air travel, these new measures include:

  • A requirement for all air operators to conduct a health check of travellers before they board a flight within Canada or departing from Canada, based on guidance from the Public Health Agency of Canada. This would include asking health questions, looking for visible signs of illness prior to boarding, and recommending the traveller follow guidance from local health authorities.
  • A requirement for air operators to refuse boarding to a passenger that presents COVID-19 symptoms. The denial will remain in effect for a period of 14 days, or until a medical certificate is presented that confirms that the traveller’s symptoms are not related to COVID-19. These measures will apply to aircraft with 10 seats or more.
  • A requirement for air operators to notify travellers that they may be subject to provincial or territorial measures at their final destination.
  • These measures will come into effect on March 30, 2020 at 10 am (MST).
March 26

On March 26, the Government of Canada continued to introduce border measures to limit the introduction and spread of COVID-19. All persons entering Canada, by air, sea or land, whether or not they have signs and symptoms of COVID 19, are REQUIRED to self-isolate for 14 days.

There are exemptions in place to ensure that critical infrastructure, essential services and economic supply chains continue between Canada and the U.S.

Those workers that cross the border on a regular basis, such as truck drivers, firefighters and medical workers as well as travellers who enter into Canada to receive essential services will continue to be permitted to enter and will be exempt from the new requirement for mandatory isolation provided they are asymptomatic. They will however, be required to self monitor.

March 18

On March 18, the Canadian and United States governments announced the border will be closed to non-essential travel, although the start date is still being determined. Essential trade, including cargo shipments, will continue. As more information becomes available, EIA will work with border officials and airlines to determine the full impacts for our passengers and stakeholders.

If you fall ill with COVID-19 while abroad, you will not be permitted to board a flight to Canada, but the federal government has committed to getting you financial assistance. To stay abreast of the situation, Canadians abroad are encouraged to register with the government’s free information service for international travellers. You can also contact Global Affairs Canada for emergency assistance.

All Canadians returning to the country are required to self-isolate for 14 days.

March 17

EIA is not closed, and remains open to domestic air travel and flights from the United States and sun spots such as in Mexico. Only flights from Europe are temporarily suspended due to the COVID-19 situation.

As of Wednesday, March 18, all flights entering Canada will be required to deny boarding to any passenger who is not a Canadian citizen or permanent resident, and has resided in any country other than the U.S. in the last 14 days.

In simple terms, you cannot board a plane to Canada if you have been outside of Canada or the United States in the last 14 days, unless you are a Canadian Citizen, Canadian Permanent Resident or in transit to a third country. Airlines are also denying boarding to passengers who are showing symptoms of COVID-19, regardless of citizenship.

March 12

The Alberta Government has issued new travel recommendations effective for anyone returning from outside of Canada effective as of March 12.

Airports are not part of the government’s current health restrictions against mass gatherings of more than 250 people.

If you are returning from outside of Canada, guidelines on how to self-isolate are available here.

Returning travellers should not visit emergency departments or urgent care centres for testing of COVID-19.

Anyone returning from outside of Canada, should follow these steps:

  • monitor yourself for symptoms such as cough or fever for 14 days
  • self-isolate yourself and call Health Link 811 for instructions on follow-up testing if you:
    • feel ill after returning and/or experience symptoms
    • were in contact with someone diagnosed with COVID-19
    • were in a health-care facility in an affected country

Canadians Stranded Outside of Canada

Eligible Canadians now outside Canada and needing help to return home can contact the nearest Government of Canada office or Global Affairs Canada’s 24/7 Emergency Watch and Response Centre in Ottawa at +1 613-996-8885 (collect calls are accepted where available), or email sos@international.gc.ca.

What EIA is doing

In conjunction with the health agencies, EIA has taken the following steps related to COVID-19. Extra cleaning procedures are in place including:

  • All passenger screening machines in our arrivals section (PIK machines) are cleaned after each flight
  • All counters and passenger touch points in this area are also sanitized
  • Soap and hand sanitizer dispensers are in all washrooms at EIA and are being checked and refilled regularly several times a day
  • Additional measures to clean public areas in general are underway throughout the terminal, including
    • Elevator buttons
    • Door handles
    • Handrails
    • Airline countertops (pre- and post-security)
    • Washroom stall partitions locks and handles
    • Self-serve kiosks
    • Hand rails on airport seating
    • Bins/trays at screening

In accordance with the recommendations of health agencies pertaining to COVID-19 and social distancing, every second self-serve check-in kiosk will be closed.

Security Update

Effective March 19, 2020, EIA’s Nexus office will be closed until further notice. This includes all US Customs and Border Protection (CBP) Trusted Traveler Program Enrollment Centers and all public access to Global Entry, NEXUS, SENTRI, and FAST enrollment locations.

Further information is available online via the Trusted Traveler Program.

Parking Update

As of April 3, new hours of operation have been instituted for parking cashiers. Traditionally the cashier booth is covered 24 hours a day, this is being reduced to coverage from 8 am until midnight each day. Additional support for payments will be available through the Ground Transportation Office located on Arrivals Level between Doors 5-7. All exit and payment columns have intercom help buttons where an attendant is available to assist as well.

Valet services at Priority Valet and jetSet Parking have been suspended until further notice. Passengers returning to Edmonton will be unaffected, and vehicle pick-up will continue until all keys and vehicles have been returned to passengers. Bus operations and security are still present while upholding social distancing measures.

Concessions Update

Due to lower passenger volumes and the impacts of COVID-19, many of the restaurants and shops inside EIA will have reduced hours effective immediately and for the foreseeable future. Please visit our store directory for the latest hours on each business.

Public Transportation Updates

Travellers that are under mandatory 14 day self-quarantine (internationally arriving passengers from outside the country) cannot take public transportation home.  This includes bus, taxi, Uber, and shuttles. These travellers are to arrange their own private transportation, ideally in advance. Travellers that are not under this mandatory isolation order may take public transportation such as taxi or Uber home.

747 Bus Service

The City of Edmonton’s 747 bus route between EIA and Century Park LRT station has been suspended, effective March 25, for all passengers and the general public. Employees working      on-site at and around EIA are still able to use this service.

On-Airport Transit

The on-airport transit will no longer be operating on its regular schedule. If you need transportation between the terminal building and another facility on airport property, please call 780 890 8983.

Sky Shuttle

As of April 1, Sky Shuttle is no longer operating service to or from EIA.

Ebus

As of March 29, Ebus no longer operating within Alberta, which includes all connections to and from EIA.

Terminal changes

Due to current lower passenger demand, EIA is making several changes to the passenger terminal. EIA remains open for important domestic travel and essential-only travel to the United States. We are ‘shrinking’ the operational space of the terminal by closing off some areas not being used.

Effective immediately, passenger access will be limited to between Gates 18 and Gate 60 for domestic travel. The separate United States transborder space is now closed and a temporary space for flights to the United States has been created between Gates 62-64. This new space will continue to respect all necessary safety and regulatory practices. Belgian Beer Café and Relay will serve passengers that are travelling to the US (essential travel only).

Check-in processes for passengers have not changed, however, some airline counters have been relocated to centralize and some self-serve kiosks have been shut down to respect physical distancing requirements. Temporary directional signage is in place to help passengers find their way.

Important links

For further information on tips for Albertans and on-going public health information please visit www.alberta.ca.

The most up-to-date information on COVID-19 can be found at PHAC’s website. Visit www.canada.ca/coronavirus.

Please consult the destination page on travel.gc.ca for the latest travel advice: www.travel.gc.ca/travelling/advisories.

Contacting your airline

We understand that wait times on hold to airline call centres are high, but please be patient. Our information booth does not have direct lines to assist with these calls; we will not be able to assist with your airline-related questions. Below are links to airline-specific information: