Our services

Historical revenue and market analysis

We dive deep to understand your business:

• Examine current market including competitors
• Determine impact of hotels and ground transportation on revenues
• Create customer payment profiles based on volumes, duration, price points, peak periods and capacity
• Review revenue per enplaned passenger and per stall
• Analysis of current parking product portfolio and future product recommendations including pricing, lot layout and payment automation

Review and develop policies, processes, procedures and guidelines

• Examine current policies for parking and ground transportation
• Develop or enhance new policy and procedure manuals, including cash handling, security, commercial vehicles and customer service
• Examine and recommend curb design and operations improvements
• Assess current providers including taxi, commercial and disruptive technologies and provide recommendations for ideal operations

Parking systems and technologies

• Examine current systems and security
• Recommend solutions to meet your needs for online booking systems, valet systems, data and dynamic pricing systems, and mobile and apps integrations

Marketing and customer experience

• Creation of identifiable branding including signage, wayfinding and safety
• Marketing campaigns
  • Planning
  • Creative support
  • Media planning and execution
  • Campaign tracking
• Customer service standards and training
• Taxi training programs

Analysis and recommendations for airport non-aeronautical agreements for

• Car rental
• Taxi
• Commercial curb access
• Parking system support
• Operations and labour