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Arriving at the airport

  • Plan to arrive 2 to 3 hours before your scheduled departure. It is a good idea to check your flight status online before you leave home.
  • If you can, check in for your flight from home so that you limit the touchpoints in the airport and the amount of time you stand in line.
  • Many of our check-in kiosks are now touchless and can be controlled via your smart phone.
  • You are required to wear a face mask as soon as you enter the terminal building so remember to wear it as soon as you get to the airport.
  • If you need to buy more masks there are outlets at EIA that sell masks as well as hand sanitizer and other safety items.
  • You will see that there is hand sanitizer available to you at many common touchpoints throughout the terminal. Please use it as you like.

Holiday packing tips

Going through security

  • There are changes in place now when you go through security.
  • Canadian Air Transport Security Authority (CATSA) has safety protocols in place. Learn more here.
  • keep any gifts unwrapped for security.
  • You can now bring an extra bottle of hand sanitizer (up to 355 ml) in addition to the 100 ml liquids you place in a 1L resealable bag.
  • Please make sure you have your own face covering that follows Transport Canada guidelines before arriving at the airport.
  • You will need to show your boarding pass and passport to the agent and continue through security processes as you did before. Use a digital copy of your boarding pass or pre-printed versions to reduce your contact with others during your trip. 

After security

  • Now you will probably want to find your gate and then possibly find a place to eat before your flight.
  • There are some great options still open in the terminal for you. Find out what’s open and hours of operation here.
  • Restaurants in the terminal have health safety standards in place for you and your travelling group. All concession outlets and follow health guidelines put in place by AHS.
  • If you prefer not to sit in a restaurant many outlets provide take-out options. Just ask.

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Landing at EIA

Welcome to Edmonton. Travellers from outside of Canada will need to clear certain federal and provincial government health screening stations before being allowed to continue leaving from EIA.

We are following all safety measures by health experts including PHAC (Public Health Agency Canada), AHS (Alberta Health Services).

All non-exempt travellers are legally required to follow provincial and federal requirements. Several categories of people are exempted from travel restrictions if they have no symptoms.

When you arrive

Public Transportation

If you have any questions that are not answered here, please contact us online on our social media channels FacebookInstagramLinkedIn or Twitter or in the terminal at the Information Booth located on Arrivals Level close to Door 7. We also have a FAQ section on our website for additional information.


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