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If you are returning to EIA on a flight, please watch for posters from Alberta Health Services (AHS) and Public Health Agency Canada (PHAC) placed along corridors and near doors. These posters identify best practices and help inform travellers with the correct information. Information is also available at and please visit for the latest health care advice.

Travellers that are under mandatory 14 day self-quarantine (internationally arriving passengers from outside the country) may take public transportation, such as taxi or Uber, if you are not showing any symptoms. However, it is recommended to arrange transportation in advance.

If the international traveller(s) are well, there should be no concern. If they are ill, they should be kept a safe distance from other passengers, if possible. The traveller(s) should also wear a mask, if possible.

Hand sanitizer stations are located in multiple areas, including all washrooms and in the Canada customs area and checked and are refilled on a regular basis. We are attempting to put more stations in place; however, all supplies are heavily back ordered with vendors.

At this time we are not planning to provide paper towels. The focus is on promoting proper hand washing and hygiene practices as that is what makes the difference for stopping the spread of any illness.

The safety and security of our employees is critical to us. Information that has been distributed directly to our employees.

  • We have supplied all of our staff with personal hand sanitizers (effective March 1)​
  • Placed hand sanitizers in all boardrooms
  • Asked all high health risk staff to work from home (effective March 9)
  • Self-quarantined for 14 days
  • Any staff returning from out of country travel (effective March 9)
  • Any staff who potentially had contact with someone who tested positive, was/is being tested, or at a risk and assumption would be tested
  • Any staff who were exhibiting symptoms or potential symptoms
  • Asked them to call 811 – and subsequently do the online test (when it was made available) and then take further guidance from that
  • Made gloves and masks available for anyone who needs them
  • Stopped all large employee gatherings
  • Stopped any open food sharing
  • Implemented social-distancing measures

As of March 17, we enabled virtual / telework for all staff that are able to do their jobs remotely (approximately 60% of our workforce) – which also helps protect the remainder of our staff at EIA.

  • Included providing all of those staff with personal devices, specialized training
  • Operational staff are encourage to remain in their local areas
  • Throughout have kept all employees paid
  • Are reviewing options of financial support for any employees who may be out-of-pocket due to cancellation of flights, hotels, etc. (i.e. vacation plans)

As per heightened public health measures due to the COVID-19 outbreak, all healthcare professionals and first responders will be wearing additional personal protective equipment (PPE) when responding to any medical calls with persons experiencing flu-like symptoms. Additional PPE may include masks, gowns, gloves, or other measures. This is not cause for alarm and does not constitute a correlation to COVID-19. Public health professionals will make necessary notifications if and when appropriate.

EIA cannot speak for the airlines as each is different, however, most major airlines have posted information online about how they clean their planes. We encourage you to look online at your airline’s information and ask them directly.

When will EIA implement stricter screening measures or restrict flights, in line with other countries around the world?

The Government of Canada has ordered the closure of Canada’s borders to all international passengers, except for U.S. citizens. As of Wednesday, March 18, 2020 international flights have been temporarily suspended from landing or taking off from EIA. The airport is not responsible for these decisions, it is the jurisdiction of the federal government, and we work closely with them in this area.

The Government of Canada has ordered the closure of Canada’s borders to all international passengers, except for U.S. citizens. As of Wednesday, March 18, 2020 international flights have been temporarily suspended from landing or taking off from EIA. The airport is not responsible for these decisions, it is the jurisdiction of the federal government, and we work closely with them in this area.

Domestic air travel is still allowed from EIA. The airport is also still operating important cargo flights to help maintain critical supply lines.

It is important to note that EIA is not a health authority. Canadian airports, including EIA, follow directions provided to us by the Public Health Agency of Canada (PHAC). PHAC is the federal agency responsible for making decisions about health-related screening of passengers at Canada’s ports of entry, including airports. If you’re looking for more information about thermal screening and its efficacy, we recommend reaching out to PHAC directly.…/corporate/contact-us.html

All travellers returning from outside Canada are legally required to self-isolate for 14 days and monitor for symptoms: cough, fever, shortness of breath, nasal congestion, or sore throat. If you become sick during this time, you must self-isolate for at least 10 additional days from all other members of your household from the beginning of symptoms or until you are feeling well, whichever takes longer.

Pilots, flight attendants and commercial carriers are exempt from this order

If you are flying within Canada no specific action is required on landing at EIA.

All travellers should be advised that if they are required to self isolate, they would be responsible for their own accommodations. If returning travellers require supports during this difficult time, they should call the Alberta Supports Contact Centre at 1-877-644-9992, in Edmonton 780-644-9992 or visit Government of Alberta Travel Advice

Flight information is changing daily. Please consult your airline for the most up to date information. Domestic flights are still operating in Edmonton. Starting March 20 at 10 pm non-essential travel between the United States and Canada will not be allowed.

Non-essential travel between Canada and the United States will not be allowed starting March 20 at 10 pm. Essential business travel is permitted as authorized by government border agencies. Please contact your airline. Airlines can advise on criteria for essential travel based on guidance provided to them from government border agencies.

Our Value Park/Parkade operations have changed. We no longer have cashier service at the exit plaza to assist customers. However, credit card payments are still accepted at the self-serve exit gates. For cash and debit payments, customers should go to the Ground Transportation office on the Arrivals level between doors 5 and 7. This office is open 24/7.

NO traveller who is symptomatic of COVID-19 will be allowed to fly​. In order to manage the spread of COVID-19, the Government of Canada has new restrictions in place for air travel:

  • Conducting health checks of all travellers before boarding
  • Denial of boarding on domestic flights for symptomatic passengers or those who have been refused boarding in the past 14 days due to a medical reason related to the COVID-19 virus, or is the subject of a provincial or territorial or local public health order
  • Notification to travellers that they may be subject to a measure to limit the spread of COVID-19 taken by the provincial or territorial government at their final destination.

Please visit for more information on travel restrictions.​

Please drop them off at their designated airline door and do not enter the terminal. Please remain in your vehicle while waiting in pick-up areas. If you must exit your vehicle, please practise physical distancing. To reduce risk to everyone, it’s important that only essential employees and travellers enter EIA. Let’s keep working together to protect the health and safety of our friends, families and ourselves.

As of Monday, April 20 at 10 am, new guidelines from the Federal Government state that all passengers travelling through EIA must wear non-medical masks or face coverings. This will be enforced by airlines and CATSA security check points. You may not be allowed to check-in or board your flight without a mask. At this time, cloth masks, a bandanna or scarf will qualify.

You will need to provide a doctor note or similar documentation to your airline specifying why you cannot wear a mask for medical reasons as it is a regulation by Transport Canada for flying or moving through security. If you do not have a mask or facial covering or medical documentation, you may be denied boarding your aircraft.

Children under two-years of age may not be required to wear a mask but the parents or caregiver are encouraged to maintain physical distancing as much as possible.  ​

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