In this time of travel restrictions, physical distancing and health concerns, EIA continues to stay open for critical and essential travel.
While we’re not encouraging travellers to get on a plane, there are many important reasons for air service to remain available for the public. Edmonton is 300 kilometres away from the next closest major centre and days away from central Canada by vehicle. Air travel is a necessity not a luxury for our community. Whether it’s urgent travel to care for a family member, essential cargo flights keeping our region and northern Canada supplied or facilitating emergency medical flights, EIA is putting safety first while ensuring our airport is there for our community in this time of need. We will continue to work closely with all levels of government and health authorities to ensure the safety and security of passengers and our airport community.
Frequently asked questions about COVID-19
Please contact Dynalife to arrange a private test for travel purposes. This test is NOT done at Edmonton International Airport and there is a fee for the test.
EIA cannot answer questions regarding this service.
Yes. Many of our concessions and shops are open. Passengers are permitted to take their food and drink, including alcoholic drinks, to their gates and eat there as well as any restaurant.
Currently, broad public testing is not available at the airport. If you are travelling and require a test before leaving, please contact Dynalife.
Our enhanced cleaning operations will continue for as long as they are necessary.
Security screening checkpoints are controlled by the Canadian Air Transport Safety Authority (CATSA) and they have their own cleaning arrangements. Please contact CATSA if you have concerns about cleaning standards at the security screening checkpoints.
If you are returning to or coming to Edmonton from outside of Canada you are legally required to self-isolate for 14 days and monitor for symptoms. You are allowed to take public transportation such as transit, a taxi or Uber if you are not showing any symptoms. Please wear a mask while using these transportation options.
Vehicle rentals are also open. We recommend arranging transportation or planning your transportation to your final destination in advance.
We request that anyone picking up a passenger remain outside the terminal building and wait in their vehicle. If the international traveller(s) are well, there should be no concern. If they are ill, they should be kept a safe distance from other passengers, if possible. The traveller(s) should also wear a mask, if possible.
Exceptions are made for any passenger who requires physical or extra assistance.
Hand sanitizer stations are in multiple areas, including all washrooms and in the Canada customs area and checked and are refilled on a regular basis.
EIA cannot speak for the airlines as each is different, however, most major airlines have posted information online about how they clean their planes.
We encourage you to look online at your airline’s information and ask them directly. Links to airline information is available here.
The Canadian Air Transport Safety Authority (CATSA) will conduct temperature screening for all departing passengers passing through central security.
All travellers returning from outside Canada are legally required to self-isolate for 14 days and monitor for symptoms: cough, fever, shortness of breath, nasal congestion, or sore throat. If you become sick during this time, you must self-isolate for at least 10 additional days from all other members of your household from the beginning of symptoms or until you are feeling well, whichever takes longer.
Pilots, flight attendants and commercial carriers are exempt from this order
If you are flying within Canada, no specific action is required on landing at EIA.
All travellers should be advised that if they are required to self–isolate, they would be responsible for their own accommodations. If returning travellers require supports during this difficult time, they should call the Alberta Supports Contact Centre at 1-877-644-9992, in Edmonton 780-644-9992 or visit Government of Alberta Travel Advice
Flight information is changing daily. Please consult your airline for the most up to date information. Domestic flights are still operating in Edmonton and more information can be found here.
Flights from Mexico, the Caribbean and the United States are also allowed to land and depart from Edmonton.
Yes. You can travel to the United States, however, the Government of Canada recommends avoiding non-essential travel outside Canada. Please contact your airline for details about your destination. Airlines can advise on criteria for essential travel based on guidance from government.
Foreign nationals who are immediate family members of Canadian citizens or permanent residents, and who do not have COVID-19 or exhibit any signs or symptoms, will be exempt from the prohibition on entry to Canada if entering to be within an immediate family member for a period of at least 15 days.
Our Value Park/Parkade operations have changed. We no longer have cashier service at the exit plaza to assist customers. However, credit card payments are still accepted at the self-serve exit gates. For cash and debit payments, customers should go to the Ground Transportation office on the Arrivals level between doors 5 and 7. This office is open 24/7.
Yes. Domestic travel within Canada is allowed. No 14-day quarantine is required when returning to Alberta if you have not left Canada.
NO traveller who is symptomatic of COVID-19 will be allowed to fly. Temperature screening is now in place for any travellers.
Restrictions do exist for any travellers going to the Northwest Territories.
Travelling to Nova Scotia? Please fill out the Nova Scotia safe check-in form online. novascotia.ca/travel-checkin
Please drop them off at their designated airline door and do not enter the terminal (of course, exceptions are made for those helping unaccompanied minors, persons with disabilities, or others who need help). Please remain in your vehicle while waiting in pick-up areas. If you must exit your vehicle, please practise physical distancing. To reduce risk to everyone, it’s important that only essential employees and travellers enter EIA. Let’s keep working together to protect the health and safety of our friends, families and ourselves.
Yes. Guidelines from the Federal Government state that all passengers travelling through EIA must wear non-medical masks or face coverings. This will be enforced by airlines and CATSA security check points. You may not be allowed to check-in or board your flight without a mask.
Masks must cover the nose and chin and must have multiple layers of fabric. The following facial coverings are no longer permitted:
• face coverings with exhalation valves or vents;
• bandanas and neck gaiters;
• militaristic masks such as gas masks; and
• face coverings that cover the entire face.
You will need to provide a doctor note or similar documentation to your airline specifying why you cannot wear a mask for medical reasons as it is a regulation by Transport Canada for flying or moving through security. If you do not have a mask or facial covering or medical documentation, you may be denied boarding your aircraft.
Children under two-years of age may not be required to wear a mask but the parents or caregiver are encouraged to maintain physical distancing as much as possible.
The Canadian Air Transport Security Authority (CATSA) will be checking the temperature of all passengers and staff who want to cross through a security checkpoint starting on Sept. 23, 2020 and continuing indefinitely.
Safety and security is our number one core value. We’re glad to work with CATSA to help facilitate this and ensure the safety of all passengers.
Anyone with a temperature of 38 degrees and above will be asked to wait and then have a second check done 10 minutes later. If the second check shows an elevated reading, the person will not be allowed through the checkpoint and will not be allowed to return for 14 days.
If a person fails to pass the temperature screening, they will need a medical certificate stating their elevated temperature was not because of COVID-19 before they are allowed through the checkpoint over the next 14 days.
A negative COVID test does not qualify as medical clearance.
The temperature screening will be conducted with a touchless hand-held device. If a person requests additional privacy for the temperature check, they will be taken to an area with additional privacy.
Masks are still required inside the terminal and are mandatory past security checkpoints. Temperature checks are one more safety measure and do not eliminate the need for masks.
For more information please visit the CATSA website.
EIA works closely with all its tenants and Alberta Health Services (AHS) to encourage health and safety. Tenants are not required to disclose personal health information of employees but may choose to notify EIA if any staff member develops COVID-19 symptoms. It is the responsibility of each tenant to work with AHS if an employee tests positive and any close contacts are notified by AHS contact tracing. Tenants will close for any required cleaning as directed by AHS before reopening to the public.
EIA staff are required to wear masks and follow extensive safety processes to lessen the chance of any employee being sick while at the terminal building. These precautions include some staff being broken into teams that do not interact and any staff who are able to work remotely are currently doing so. If a staff member feels sick or shows any COVID-19 symptoms they are not permitted onsite and are encouraged to be tested.