EIA Ready – Leaving from EIA

The Canadian Air Transport Security Authority (CATSA) will be checking the temperature of all passengers and staff who want to cross through a security checkpoint starting on Sept. 23, 2020 and continuing indefinitely.

Safety and security is our number one core value. We’re glad to work with CATSA to help facilitate this and ensure the safety of all passengers. 

Anyone with a temperature of 38 degrees and above will be asked to wait and then have a second check done 10 minutes later. If the second check shows an elevated reading, the person will not be allowed through the checkpoint and will not be allowed to return for 14 days.

If a person fails to pass the temperature screening, they will need a medical certificate stating their elevated temperature was not because of COVID-19 before they are allowed through the checkpoint over the next 14 days.

A negative COVID test does not qualify as medical clearance.

The temperature screening will be conducted with a touchless hand-held device. If a person requests additional privacy for the temperature check, they will be taken to an area with additional privacy.

Masks are still required inside the terminal and are mandatory past security checkpoints. Temperature checks are one more safety measure and do not eliminate the need for masks.

For more information please visit the CATSA website.​

EIA has realigned its terminal layout to better use the space and help control its costs.  Some areas not being used have been closed off until passenger growth warrants using the space. 

Passenger access between Gates 16 and Gate 74 is for domestic travel while flights for to the United States board between Gates 70–74 when they are operating. This new space will continue to respect all necessary safety and regulatory practices. Check-in processes for passengers have not changed, however, some airline counters have been moved to centralize and some self-serve kiosks have been shut down to respect physical distancing requirements. \ Directional signage is in place to help passengers find their way. 

For easy and contactless parking, park a vehicle at Easy Parkade to securely arrange for a family member or friend to pick up the vehicle. Park & Pick Up is complimentary with any online reservation or drive-up parking at Easy Parkade. This new service makes for an easy option on arrival or departure. Visit Park & Pick Up for more information. 

There are no longer cashiers available at the exit from EIA parking lots or the parkade. Cash or debit payments for parking are available through the Ground Transportation Office located on Arrivals Level between Doors 5-7. Credit card payments are available at parking exit stations. All exit and payment columns have intercom help buttons where an attendant is available to assist as well. 

Valet services at Priority Valet and jetSet Parking have been suspended until further notice. 

Select shops, restaurants, and services remain open to serve our passengers. Personal protective equipment, including masks and hand sanitizer, are available pre-security at Circle K and post-security at Hudson News and Relay. Our concessionaires are following Alberta Health Services regulations to keep you safe. Please visit our What’s Open page for a full list of all open concessionaires.

The airport environment has experienced rapid change in tandem with the rest of the world in relation to COVID-19. Canadian Air Transport Security Authority (CATSA) is closely watching the situation to ensure it continues to deliver its mandate. 

Within this evolving environment, CATSA’s priority remains the well-being of the screening officers and of those travelling through and working in Canadian airports. To that end, several changes have been made: 

• If you show known COVID-19 symptoms such as a cough or difficulty breathing, you will be required to leave the checkpoint and return to the public area 
• Starting at the entrance to the checkpoint and throughout the screening process, we ask that you allow two metres between yourself and other passengers 

• You are asked to hold on to your own electronic or printed document of entitlement (boarding pass, Nexus card) while it is scanned 
• You can also carry one bottle of hand sanitizer up to 355 ml in addition to the 100 ml bottles to be placed in the 1 L clear resealable bag 
• At major airports, more hand sanitizing units have been placed by the checkpoints to be used by the screening officers and the public 
• Screening officers now wear gloves at all positions and masks when required to conduct close-contact screening 
• Screening officers now change explosive trace detection swabs after each use 

• We have increased the bin-cleaning frequency and are using strong anti-viral cleaning products for bins and other surfaces around the checkpoint 

Effective March 19, 2020, EIA’s Nexus office will be closed until further notice. This includes all US Customs and Border Protection (CBP) Trusted Traveler Program Enrollment Centers and all public access to Global Entry, NEXUS, SENTRI, and FAST enrollment locations. 

Further information is available online via the Trusted Traveler Program. 

Edmonton Transit Service has made the decision to open the 747 Bus Route to passengers, beginning August 1, 2020. 

Wearing a mask will be mandatory on this route. 

More details can be found at the City of Edmonton’s website.