EIA Ready – Leaving from EIA

Due to current lower passenger demand, EIA has made several changes to the passenger terminal. the operational space of the terminal by closing off some areas not being used.

Effective immediately, passenger access will be limited to between Gates 18 and Gate 60 for domestic travel. The separate United States transborder space is now closed and a temporary space for flights to the United States has been created between Gates 62-64. This new space will continue to respect all necessary safety and regulatory practices. Belgian Beer Café and Relay will serve passengers that are travelling to the US (essential travel only).

Check-in processes for passengers have not changed, however, some airline counters have been relocated to centralize and some self-serve kiosks have been shut down to respect physical distancing requirements. Temporary directional signage is in place to help passengers find their way.

There are no longer cashiers available at the exit from EIA parking lots or the parkade. Cash or debit payments for parking are available through the Ground Transportation Office located on Arrivals Level between Doors 5-7. Credit card payments are available at parking exit stations. All exit and payment columns have intercom help buttons where an attendant is available to assist as well.

Valet services at Priority Valet and jetSet Parking have been suspended until further notice. Passengers returning to Edmonton will be unaffected, and vehicle pick-up will continue until all keys and vehicles have been returned to passengers. Bus operations and security are still present while upholding social distancing measures.

For easy and contactless parking, park a vehicle at Easy Parkade to securely arrange for a family member or friend to pick up the vehicle. Park & Pick Up is complimentary with any online reservation or drive-up parking at Easy Parkade. This new service makes for an easy option on arrival or departure. Visit Park & Pick Up for more information.

Due to lower passenger volumes and the impacts of COVID-19, many of the restaurants and shops inside EIA will have reduced hours effective immediately and for the foreseeable future. Please visit our store directory for the latest hours on each business.

The Government of Northwest Territories has a unified COVID website, and it has sections on the NWT’s travel ban, which includes more links with information for travellers on what’s required when they enter the NWT:

The airport environment has experienced rapid change in tandem with the rest of the world in relation to COVID-19. Canadian Air Transport Security Authority (CATSA) is closely monitoring the situation to ensure it continues to deliver its mandate.

Within this evolving environment, CATSA’s priority remains the well-being of the screening officers and of those travelling through and working in Canadian airports. To that end, several changes have been made:

• If you exhibit known COVID-19 symptoms such as a cough or difficulty breathing, you will be required to leave the checkpoint and return to the public area
• Starting at the entrance to the checkpoint and throughout the screening process, we ask that you allow two metres between yourself and other passengers
• You are asked to hold on to your own electronic or printed document of entitlement (boarding pass, Nexus card) while it is scanned
• You can also carry one bottle of hand sanitizer up to 355 ml in addition to the 100 ml bottles to be placed in the 1 L clear resealable bag
• At major airports, additional hand sanitizing units have been placed by the checkpoints to be used by the screening officers and the public
• Screening officers now wear gloves at all positions and masks when required to conduct close-contact screening
• Screening officers now change explosive trace detection swabs after each use
• We have increased the bin-cleaning frequency and are using strong anti-viral cleaning products for bins and other surfaces around the checkpoint

Effective March 19, 2020, EIA’s Nexus office will be closed until further notice. This includes all US Customs and Border Protection (CBP) Trusted Traveler Program Enrollment Centers and all public access to Global Entry, NEXUS, SENTRI, and FAST enrollment locations.

Further information is available online via the Trusted Traveler Program.