Edmonton International Airport Offers Travellers Enhanced Services
July 12, 2007 | General
Edmonton — Travellers are now able to take advantage of two new programs when entering the
pre-board screening area of Edmonton International Airport (EIA). A pre-board screening video and drop-box program are now available to departing passengers. Also, to provide an entertainment option for passengers departing the airport, Airportables is now open at EIA. Airportables rents portable DVD players and movies for travellers to use in-flight or waiting in the airport for a connection.
New security services
The pre-board screening video was introduced at both security screening checkpoints at EIA. The three-minute bilingual video outlines recommendations to travellers upon entering the checkpoint. This program was introduced to reduce processing time by assisting passengers in preparing for security screening prior to entry.
In conjunction with the introduction of the security video, the convenient drop-box program was implemented to offer travellers alternatives when a personal item is not permitted through pre-board screening. The drop boxes are located at the security screening checkpoints for added convenience. With this new program, travellers can:
o Mail item: Courier envelopes are available for customers to self-mail their items back to themselves. Customers are responsible for the posted courier fees.
o Donate to a charity: Passengers may choose to donate their item to a charity, at no cost to them.
o Store item: Passengers may choose to have the airport store their item for retrieval for a minimal fee. The maximum storage time is 30 days, and the items can be retrieved at the North Information Booth.
New entertainment options
Airportables now rents portable DVD players and DVD movies to passengers travelling out of the North terminal. Airportables offers three sizes of DVD players (5″, 7″, and 9″ screens) and has approximately 60 DVD titles for passengers to choose from. The units rent from $15.99 to $25.99 depending upon screen size. The cost includes a movie rental and headphones. Additional movies can be rented for $5.99 and extra headphones can also be rented.
The opening of the unit coincides with Airportables units being introduced in Calgary and Hamilton. Passengers that rent units from Edmonton International Airport can drop off the units at any of the other airport kiosks. Airportables is the only Canadian company, and one of only two companies in the world, providing this service.
“We are committed to offering outstanding airport and aviation services to our customers,” states Scott Clements, President and CEO of Edmonton Airports. “Nearly four million passengers travel through our airport every year and offering them quality services is a priority for our entire ETeam.”
Edmonton Airports is a not-for-profit organization mandated to manage the region’s airport assets on behalf of and in the best interest of the Capital Region.
For Further Information:
Airportables — Sherif Gemayel, (403) 374-1434