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May 16, 2008 | General

Edmonton Airports today announced that a consortium representing three taxi fleets — Co-op, Yellow and Prestige — successfully bid on the contract to serve the International Airport.

“We are convinced that this new system will result in a higher standard of customer service,” said Diane Leonard, Terminal Manager for Edmonton Airports. “Representatives of the successful consortium have guaranteed that vehicle standards, driver standards and overall service quality will improve over the life of the contract. That was our objective in seeking a single entity to offer cab service to and from the airport.”

Under this modified closed stand system, any taxi company or driver may continue to drop off passengers at the airport, and may also pick up passengers so long as the trip has been pre-arranged by the customer. Only cabs working for the successful consortium, however, will be permitted to wait in the taxi queue to pick up passengers who do not have pre-arranged rides.

Taxi fares charged will be the meter rate, with the exception of rides to or from the downtown core, bounded by 109 St to 97 St and 104 Ave to the river, for which a flat rate of $29 will apply.

Co-op and Yellow/Prestige offer a total fleet of 631 vehicles which will ensure that an adequate supply of vehicles, including special needs vehicles (11 wheelchair accessible vehicles and 45 vans), will always be available for customers.

In addition, the consortium has committed to ensuring that all drivers are properly trained in customer skills, geographic knowledge, and Edmonton attractions.

“Cab drivers are often the first people that visiting tourists and businesspeople encounter,” said Leonard. “We considered it an important element of our decision that this consortium was willing to consider drivers to be ambassadors for our City, and to provide them with training to allow them to effectively play this role. We believe that drivers are as interested in promoting our city’s attractions as we are, and simply need the cooperation of the broker and airport to provide the tools and information.”

The contract with the consortium is effective for five years, starting May 1, 1996.